DELIVERY POLICY

1. All deliveries are made within Malaysia only. Street names and POS codes must be correct and accurate.
2. No PO Boxes or international addresses.
3. If the packaging seal is opened or damaged, DO NOT accept the package
4. If you are unable to accept your shipment, please contact the courier to reschedule delivery for a more convenient date.
5. If the order is not collected within the agreed period, the order may be disposed of and the amount paid for that order will not be refunded.
6. We use only standard packaging material for all orders.
7. We deliver every order to a delivery address in Malaysia.

SHIPPING CHARGES

1. STRICTLY NO REFUND For shipping and handling charges.
2. All orders will be shipped and delivered Monday through Friday, excluding weekends and holidays, by the designated carrier.
3. Shipping charges depend on weight and location and will be displayed at checkout.
4. Free shipping for orders over RM 100.

DELIVERY LEAD TIME

1. Order confirmation and closing time are before 12 pm from Monday to Friday (except public holidays and the next working day, if applicable).
2. Confirmed orders will be processed within the next four (4) working days, excluding Saturday, Sunday, and public holidays.
3. The delivery time for the arrival of orders (after processing and packaging) is as follows :-
   • Peninsular Malaysia : 7 - 8 business working days.*
   • Sabah & Sarawak : 8 – 15 business working days.*

*subject to courier service’s changes.